Privacy Policy

Effective Date: October 7, 2025
Company: Roameaze Travel LLP
Website: https://roameaze.com
Contact Email: hello@roameaze.com
Registered Address: A-06, Plot No. 1, New Kanchanjunga Apartments, Dwarka Sector 23, New Delhi 110075

1. Introduction

This Privacy Policy describes how Roameaze Travel LLP (“Roameaze,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit or make use of our website https://roameaze.com (the “Platform”).

We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

2. Information We Collect

We collect the following types of information:

A. Personal Information

When you create an account, make a booking, or contact us, we may collect:

Full Name
Email Address
Mobile Number
Billing Address
ID Proof (for KYC verification if required)
Payment details (processed securely via PhonePe or partner gateways)

B. Non-Personal Information

Automatically collected data such as:

Browser type and version
Device and operating system details
IP address and geolocation
Usage statistics and referral URLs

C. Cookies and Tracking

We use cookies, analytics, and similar tracking tools to improve user experience, personalize content, and analyze traffic.
See our Cookie Policy for more details.

3. How We Use Your Information

Your data is used strictly for legitimate business purposes, including:

Processing bookings and payments
Sending confirmations, updates, and travel notifications
Providing customer support and resolving issues
Customizing content and improving our services
Complying with legal obligations and fraud prevention

We do not sell, rent, or trade your personal information.

4. Sharing of Information

We may share information only with:

Service Providers & Partners: airlines, hotels, transport agencies, tour operators, and payment gateways required to fulfill your booking.
Technology Providers: for hosting, analytics, and customer service tools (e.g., Google Analytics, MailerLite).
Legal Authorities: if required by law or to protect the rights and safety of Roameaze or users.

All third parties are bound by strict confidentiality and data protection agreements.

5. Data Storage and Security

We store personal information on secure servers with encryption and access controls.
Roameaze follows ISO 27001-based security practices and uses SSL encryption for all transactions.

While we take reasonable precautions, no online platform is 100% secure — users are encouraged to use strong passwords and log out after each session.

6. Data Retention

We retain user data only for as long as necessary to fulfill the purposes outlined in this policy:

Booking and billing data: retained for 7 years (as per Indian tax law).
Marketing and account data: retained until the user requests deletion.
Legal or security records: retained as required by law.

7. Your Rights

Under the Digital Personal Data Protection (DPDP) Act, 2023, you have the right to:

Access your personal data.
Request correction of inaccurate data.
Withdraw consent or request deletion.
Object to processing for marketing.

To exercise your rights, email us at hello@roameaze.com with the subject line “Data Request – Roameaze.”

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience.
You can modify cookie preferences in your browser settings.
See our Cookie Policy for full details.

9. Email Communication and Marketing

By signing up or booking through Roameaze, you may receive:

Booking confirmations and alerts
Special offers and travel updates

You can opt out anytime by clicking “Unsubscribe” in our emails or contacting us at hello@roameaze.com.

10. Third-Party Links

Our website may contain links to third-party sites.
Roameaze is not responsible for the privacy practices or content of those sites.
We recommend reviewing their respective privacy policies.

11. Children’s Privacy

Our services for intended for individuals under the age of 18 added with the govt terms.
If we become aware that we have collected data from minors, we will delete it immediately.

12. International Data Transfers

Your data may be processed on servers located outside India.
By using our website, you consent to such transfers under adequate data protection safeguards.

13. Updates to This Policy

We may update this Privacy Policy periodically.
The updated version will be posted with a revised “Effective Date.”
Your continued use of the Platform after changes implies your consent.

14. Contact Us

If you have any questions or complaints about this Privacy Policy, please contact:

📧 hello@roameaze.com
🏢 Roameaze Travel LLP, A-06, Plot No. 1, New Kanchanjunga Apartments, Dwarka Sector 23, New Delhi 110075

Who we are

Our website address is: https://roameaze.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.